For a delivery problem, duplicate charge, wrong file or product question, email lshizhen56@gmail.com. Include the order reference and product name when you can.
Before you purchase
Read the product page, the included file list and the compatibility limits before paying. The product page describes what is included and what is not. Prices and any tax shown at Creem checkout are the amounts that apply to that order.
Digital delivery
Digital products are delivered as downloadable files after Creem confirms the payment. Access is provided through the Creem receipt or customer portal. Download access may expire, and you may need the checkout email. Keep the receipt and do not share a private download link.
If delivery fails or the file is wrong
Email lshizhen56@gmail.com with the order reference, purchase email, product name, version and a short description of the problem. We will check the order and the delivered file before proposing a replacement download or another remedy.
- If the download link has expired or the file will not open, we will help restore access.
- If the delivered file is materially different from the product description, we will review a replacement or refund.
- If you were charged more than once for the same order, send the order references so the duplicate can be checked.
Refunds
Requests are reviewed against the product description and the delivery record. A refund may be approved for a duplicate charge, a failed delivery that cannot be restored, or a material mismatch between the delivered product and its description. A change of mind after a successful download may not be eligible, subject to any rights that applicable consumer law gives you.
Approved refunds are returned through Creem and the original payment method. Processing time depends on Creem, the payment method and your bank; we do not promise a fixed settlement date. Nothing here removes a statutory right you may have.
Services
Service work starts only after the scope, deliverables and price are confirmed in writing. A refund request before work starts is reviewed against that confirmation. Work already performed is not automatically refundable, but we will address a material failure to deliver the agreed scope.
Contact
After-sales email: lshizhen56@gmail.com. This is a public contact address, not a promise of a fixed response time. Do not send card numbers, bank details, passwords or private customer records.